No qualified individual with a disability may be excluded by reason of disability from participation in or denied the benefits of services, activities or programs of a public entity. Access standards for individuals with disabilities must be consistent with the minimum standards established by the Architectural and Transportation Barriers Compliance Board. Most of the title focuses on public transportation by bus, rail, taxi and limousines. Air travel was covered by the Air Carriers Access Act. If a public entity runs more than a solely commuter bus service, it must provide services to individuals with disabilities unless an undue hardship would result. All new public transportation facilities must be made reasonably accessible. Commuter rail service must have at least on accessible car.

This title prohibits discrimination based on disability in goods, services, facilities, privileges or advantages in any place of public accommodation or in services operated by private entities. Under this title it is discriminatory to fail to remove architectural and communication barriers in established facilities if removal is readily achievable. New construction and modifications need to be accessible.

This section requires telephone relay services to operate 24 hours a day for individuals with hearing and speech impairments. Rates charged must be consistent with voice communication.

This section states that no individual can be discriminated against because of their role in an ADA complaint or investigation. Other provisions further clarified the law.