Burgner, Lois P., June 1979 - A CLIENT-CENTERED EVALUATION OF THE EMERGENCY SERVICES PROGRAM AT NORTHSIDE COMMUNITY MENTAL HEALTH CENTER, TAMPA, FLORIDA Abstract: This thesis concerns the evaluation of the Emergency Services Program at Northside Community Mental Health Center n~ Tampa, Florida, and a description of the setting in which it functions. A discussion of the application of anthropological concepts to the evaluation is intended to show the role that the applied anthropologist might take in program evaluation. The evaluation used a modified contextual model. In drawing conclusions and recommendations from the evaluation, the researcher used methodology that emphasized the perceptions of the clients who contact the Emergency Services Program. The evaluation revealed a marked amount of client satisfaction with the personnel and program process. Satisfaction surveys, community forums, and citizen advisory and review groups can provide input that is unique and vital to the development of service programs in community mental health centers. .